Success of a wellness program used to be measured on participation. No doubt you want employees to be using the programs that are offered, but what’s more important to measure is results. Do the programs provide a feedback mechanism for the participant during or at the end of the program? Can’t they rate the improvement they received by participating?
Not everyone will have need for every program, but it’s also advantageous to survey employees to gauge interest upfront. A caveat, though – be sure to survey a wide enough range of people. For example, be sure to have smokers in the survey when deciding to offer a smoking cessation program, or employees with pain issues if you are implementing a pain management program. While this may seem obvious, many programs are accepted or declined by having them surveyed or reviewed by people who do not have applicable issues!